The UoF Program was designed to ignite, materialize and maintain transformation efforts in water and sanitation (WSS) utilities. The goal is to become the Utility of the Future — a future-focused utility, which provides reliable, safe, inclusive, transparent, and responsive WSS services through best-fit practices that allow it to operate in an efficient, resilient, innovative and sustainable manner. This is achieved through the strengthening of the essential processes of a WSS utility to face their current challenges, and the development of future-thinking capabilities to be one step ahead in a fast-changing environment.
The main objectives of the Utility of the Future Program are:
- Ignite actions, improvement, and sustainable transformation of water and/or sanitation utilities.
- Guide utilities through the transformation process by working in parallel to strengthen their essential processes and develop their future-thinking capabilities to navigate a rapidly changing environment.
- Provide a practical, simple, and effective methodology to implement the transformation process in water utilities.
- Strengthen a utility’s internal capabilities in operational and managerial processes, as well as in human and leadership skills.
- Bring a utility’s team on board, gain their commitment, and empower them to transform the utility.
- Connect utilities with peers globally to facilitate knowledge exchange and know-how.
- Provide the water and sanitation sector with tools available to the public, within the open knowledge philosophy of the UoF program.